FRequently asked questions - professional resume writing service
Frequently Asked Questions - Professional Resume Writing Service
As a certified professional resume writing service, we adhere to the highest standards of quality and service. Here are our responses to some common questions:
1. How does your process work? What is the next step?
Once you select a package and place an order, you will be asked to complete a Career Assessment Questionnaire. The questionnaire has been designed to give us basic information needed to create a quality resume. If you have a current resume you don’t need to complete the questionnaire. Once we receive some preliminary information from you, we will schedule a phone appointment to discuss further details and “dig” into your accomplishments.
We then start working on your assignment and e-mail you a first draft within four to five business days. You will have the opportunity to request changes, ask questions, and suggestion corrections. We incorporate this feedback and send you a revised document. You will have the opportunity to request changes for a period of thirty days from the time we send you the draft.
If you have any further questions about our process, please call us at 1.888.873.7863 or write to us at firstname.lastname@example.org.
2. Will I work with a certified resume writer/career coach on a one-on-one basis?
Absolutely. You will work with a certified career coach/professional resume writer on a one-on-one basis. Throughout the project, you will have one-on-one phone and e-mail access.
3. How much do you charge?
We do not charge on a per page basis nor do we charge by the hour. We offer fixed prices that can be viewed at:
4. I have seen resume writing services charging in the $50 range. Do you have something like that?
Seriously. We have a six-step writing and editing process and spend an average ten to twelve hours on every project. We also conduct a one-on-one phone appointment with our clients. Furthermore, we hire only US-based, certified resume writers. Unlike some of our competitors we do not use templates and never ship your work to overseas writers. For the level of quality and service we provide, our prices are very affordable. You can review our prices for further details.
5. How long does it take?
An average estimate would be four to five business days. Some projects are finished sooner while others take a few extra days.
6. I need a resume tomorrow. Can you help?
We do offer rush services for an extra fee. If you are in a rush, please contact us at 1.888.873.7863 to verify availability for a rush project.
7. I already have an existing resume. Does that help? What if I have don't have a resume at all?
We work from scratch. If you have an existing resume, we will use it as an additional source of information. When you are completing the questionnaire, you will have the opportunity to paste your existing resume in the questionnaire. If you do not have an existing resume, we will work with you to gather details.
8. I am existing client (used your services in the past). Now I need an update. How do I proceed?
If you have used our services in the past and want to update your resume, please call us at 1.888.873.7863. We will set-up a heavily-discounted package to match your current needs.
9. What is an ASCII file?
An ASCII file is nothing but a text version of your resume/cover letter, and is used to paste these documents in online forms (job boards and company websites).
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10. What is a PDF version?
The PDF version will ensure that you see the resume exactly as it is at our end (without the format getting distorted due to different versions of software). You can also send the PDF file to employers (in addition to the regular Word file) to ensure that they see your resume without distortion. You will need Adobe Reader to view these files. If you do not have Adobe Reader, you can download it free at: www.adobe.com
11. Why do I need to complete a questionnaire?
The questionnaire provides you the opportunity to reflect on your career and provide us unique information. Your initial responses to our questionnaire will help us prepare pointed questions and maintain the focus of our phone interviews on discovering your accomplishments.
12. Should I stick to a one-page resume?
The length of the resume is determined by the relevance of the content. We use almost a third of the first page in showcasing the most prominent aspects of your career. We have written thousands of two and three-page resumes with great success. As long as the content is relevant and not redundant, going beyond one-page is fine.
13. What kind of resumes do you write?
We work with professionals in all industries and at all levels.
14. I need my resume to cover two to three different objectives. Is that possible?
It is important to focus the resume on a specific goal. If the targets are related, it is possible to cover all of them on one resume. Otherwise, we recommend you order a second resume with a different objective. You can call customer service at 1.888.873.7863 to setup a package at a discounted price.
15. What about your guarantee. How does that work?
If you do not get interviews within 30 days, we will revise your resume at no extra cost. There are certain limitations:
- The guarantee is valid only for ninety days and maybe used only once.
- You should be actively looking for work in the same field.
- You should have applied for at least thirty to forty active job ads and not received a single call in response to your resume.
- We will need to determine if you are using the right job search strategies. A poorly-executed job search campaign will not help even the best resume.
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16. What forms of payment do you accept?
We accept payments using Credit Cards, Money Orders, and PayPal. Please call customer service at 1.888.873.7863 for further details.
17. Do you have samples I can view before I place the order?
Yes. You can view some of our older samples at:
18. What are your qualifications?
We proudly hold the following certifications: multiple graduate degrees, Certified Career Management Coach and Certified Professional Resume Writer.
19. What other services do you provide?
We provide career coaching, job search coaching, interview preparation, resume distribution, career marketing, and a host of career solutions that will jumpstart your career.
20. I want to purchase a resume as gift for someone else. How does that work?
Call us at 1.888.873.7863 to place an order. Once you place the order, we will get in touch with the recipient and start the process.
21. I cannot complete your questionnaire in one attempt. Can I save my work and come back to it later?
Sure. We can e-mail you the questionnaire in Word format. This will allow you to save your work and complete it at your convenience.
22. What is a keyword scannable document?
The keyword scannable resume and cover letter are to be used for those companies that utilize electronic systems (Applicant Tracking Systems or ATS) to scan and store resumes.
23. What do your existing clients have to say about your services?
To view our client testimonials, please visit:
24. Do I need a cover letter?
Some employers require one, others don’t. A cover letter could serve as a great introduction to your resume. We have a bundled package that would allow you to order a cover letter for a discounted price. For more information, visit:
25. What is a reference list? Tell me more about it?
We will organize your references and prepare a sheet known as a reference list that you can produce when employers demand such information.
26. I am changing careers; can you help?
We have worked with several individuals in similar situations. For more information, call us toll free at 1.888.873.7863.
27. Can I get multiple resumes?
The purchase of one resume package entitles you to a resume focused on only one “target”. If you wish to order multiple resumes you can call us. We can create a specially-discounted package to best serve your needs.
28. How much time do I have to request revisions?
All revision requests must be completed within thirty days (from the time we e-mail the first draft).
29. How long does the project last?
The project must be completed within thirty days from the date of purchase.
30. Do you offer refunds?
No! As our writers begin work on your resume as soon as the project is received we are unable to offer refunds.
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31. What if I am not happy?
We will be more than happy to address your concerns. Once you receive the first draft you will have the opportunity to identify sections of the resume you are not happy with. We will incorporate your suggestions and concerns and e-mail you a revised resume.
32. What is the difference between a revision and an update?
We define a revision as any change suggested within the first thirty days from the date of purchase (as long as the job target is the same). Any changes after this timeframe would be considered an update and would be subject to a fee.
33. Do you guarantee job offers?
We guarantee your satisfaction. We cannot, however, guarantee job offers.
34. Do you make changes after you have created the ASCII Files and keyword scannable documents?
No. Once we create the conversions, we do not make any further changes to the documents. All further changes will be considered an update and will be charged accordingly.
35. Who has the final say?
Once we create your resume we may provide suggestions but the final decision will always be yours.
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Lowest Prices in the Industry
We believe in absolute transparency and do not hide our prices. You will know the cost of each project upfront--No hidden costs, No hassles. We maintain low marketing overheads and pass on the savings to you; our resume packages start at a very low price of $149. For complete details on pricing Click Here
We do not print our guarantees in fine print. Our guarantee is very simple and in bold: If you do not receive an interview within 30 days, we will revise your resume -- ABSOLUTELY FREE...period! There is no guessing for you to do. As we begin working on your assignment immediately, we do not issue refunds.
We are not happy till you are!
That's not all...our work does not end on delivery of an assignment; we work with you till you are satisfied. The number of unsolicited testimonials and success stories we receive everyday speak for our work.
In addition to our traditional suite of career solutions, we also offer several services, such as outplacement, workshops, seminars, career coaching, training, etc. For more information visit our Corporate Services or Outplacement page.
Remember it's your career; you need the best!